1 reviews | Active since Jun 2014
NO EXCHANGE
On Friday the 13th we tried to exchange a shirt at Truworths in Bayside mall. We did not have a slip as the shirt was a gift. I mean I do have an account at Truworths but the shirt was a GIFT. The lady at the till point said NO we cannot exchange your shirt without a slip. I said to her but I do not want money I want a different shirt. She then called the manager. The manager said the same thing and explained to me that they need to know where the shirt came from??? I mean really DID I ***** this shirt?? Then she went on about how their system work?? I mean do I care about their system??I don't wanna work there. I want my shirt exchanged is that too much. What do I do with a small shirt now?? This is pathetic. #theshirtmustfall #themanagermustfall
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We confirm that we have been in contact with you in this regard and trust that we have adequately attended to this matter for you.
Yours in fashion,
Lynn
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We confirm that we have been in contact with you in this regard and trust that we have adequately attended to this matter for you.
Yours in fashion,
Lynn