LM
LEBOHANG M

1 reviews | Active since May 2016

03 May 2016, 07:17

No exchanes at Truworths

bought a two piece at truworths Heidelberg Friday then Saturday morning went to truworths Chris Hani crossing in Vosloorus to take it back for a bigger size, to my shock when i got there i was told i cannot exchange it as i bought it with a credit card of which i bought it with my cheque bank card, was told i have to purchase another one with cash as i will only receive refund after 3 working days, i did not want a refund i wanted to exchange for another size more suitable, i asked y dey cudnt do the exchange the lady insisted that i bought with a credit card even showed her the card that it was not a credit card, i missed going to my cousin"s wedding had to take 3 taxis going home back and fouth waisted money m really angry and bettr stil the money is not even in my account, asked y is that news exchange policy not written on the slip like any other rule regarding exchange, i am so upset that i didn't go to the wedding had nothing to wear cos Truworths didn't want to exchange my suit

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Replies (1)
Truworths
Truworths's reply10 May 2016, 11:40
Official
Thank you for your post. We acknowledge receipt of your complaint received via our Call Center on 03 May 2016 and can verify that you were contacted by the Store Manager on 05 May. We believe that he was able to clarify your concerns in this regard and will further address this matter with the staff members in store to ensure that our high service standards are upheld at all times. We wish to convey our sincerest apologies for any inconvenience caused and hope to see you in our stores again soon. Should you have any further enquiries, comments or suggestions please do not hesitate to contact us on *** or via email on ***. Kind regards, Truworths Online Team