1 reviews | Active since Jan 2014
No delivery of customer requests
I placed the following customer requests on 28th of October 2017 and i have not received a response until today when i went into the store and i inquired . the ladies called head office and they were told that one of the orders which is request number ********** 3 was out of order i then asked if they could change the size on the order to 42 then instead of 40 and she said it was also out of stock. however the store attended the said let me check and to our surprise the size 42 was still available however i could not do another request as i had originally done the request when the pair of formal pants were reduced to R 199. I also have two other requests done on the same day and have not received them numbers ********** 1 and ********** 7
Thank you for your post.
At Truworths, providing our customers with a shopping experience that is effortless and efficient, both online and in store, is of utmost importance to us.
We acknowledge your frustration regarding this matter and have investigated your concerns raised. We can confirm that your online order was sourced correctly. However, as the requested size for three of the four items were sold out, SMS’s informing you of this, were sent to you.
We regret any frustration caused as a result of this matter, but do however hope that we were able to adequately address your query.
Should you have any further concerns pertaining to this matter please feel free to contact us on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
Thank you for your post.
At Truworths, providing our customers with a shopping experience that is effortless and efficient, both online and in store, is of utmost importance to us.
We acknowledge your frustration regarding this matter and have investigated your concerns raised. We can confirm that your online order was sourced correctly. However, as the requested size for three of the four items were sold out, SMS’s informing you of this, were sent to you.
We regret any frustration caused as a result of this matter, but do however hope that we were able to adequately address your query.
Should you have any further concerns pertaining to this matter please feel free to contact us on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team