1 reviews | Active since Oct 2013
NO DELIVERY FOR 3 WEEKS
<p>On the 6 Oct i purchased from a store for delivery. Its almost 3 weeks later. They already charged my account. Consultanat still says 5-6 working days like every week.</p>
The service described in your post is not in line with the pleasant and effortless online experience we strive to offer our customers, and we therefore sincerely apologize.
We investigated this matter and established that the delay was caused on the part of the courier company, contracted to do deliveries on our behalf. We assure you that this type of service is no more acceptable to us than it is to you, and that we have brought this matter to the attention of the relevant manager to address.
We confirm that arrangements were made to have your parcel delivered to your confirmed address today.
Whilst we were unable to reach you on the contact number provided, we once again apologize for your experience and thank you for contacting us.
Should you have any further comments or suggestions, please contact us on 021–*** or via email on ***.
Fashionably yours,
Truworths Online Team
The service described in your post is not in line with the pleasant and effortless online experience we strive to offer our customers, and we therefore sincerely apologize.
We investigated this matter and established that the delay was caused on the part of the courier company, contracted to do deliveries on our behalf. We assure you that this type of service is no more acceptable to us than it is to you, and that we have brought this matter to the attention of the relevant manager to address.
We confirm that arrangements were made to have your parcel delivered to your confirmed address today.
Whilst we were unable to reach you on the contact number provided, we once again apologize for your experience and thank you for contacting us.
Should you have any further comments or suggestions, please contact us on 021–*** or via email on ***.
Fashionably yours,
Truworths Online Team