1 reviews | Active since Dec 2012
No Delivery as promised
I placed an order online on the 6th February and selected the shipping option to collect in-store within 3-5 days. The store has still not received my order. When I track the parcel, using the provided tracking number - it shows that the parcel has been sitting in Durban since the 12th February. I called the customer service line to find out - the lady kindly called me back within the hour to advise that the parcel will be delivered to the store by today 18th February. It is now 1pm and the store has still not received my order and the tracking info still displays that it's in Durban. Please ensure delivery by the end of the day today as promised, this is unacceptable since today is the 8th working day and 12th day in total since my order was placed. I ordered from Edcon on Thursday morning and the parcel arrived this morning at 10am?! What's the problem?
We liaised with the relevant department to address the concerns raised on your post, and were advised that your parcel has been delivered. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your order.
We can confirm that one of our consultants has been in contact with you to convey our sincerest apology and to advise of the status of your order.
We hope we were adequately able to address this matter for you in our response. Should you have any queries, concerns and suggestions please contact us directly on *** or via email ***
Sincere apologies,
Truworths Online Team
We liaised with the relevant department to address the concerns raised on your post, and were advised that your parcel has been delivered. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your order.
We can confirm that one of our consultants has been in contact with you to convey our sincerest apology and to advise of the status of your order.
We hope we were adequately able to address this matter for you in our response. Should you have any queries, concerns and suggestions please contact us directly on *** or via email ***
Sincere apologies,
Truworths Online Team