TH
Tracy H
1 reviews | Active since Sept 2015
25 Sept 2015, 12:23
No Delivery and Incorrect Billing
I ordered 4 items online from Truworths 2 weeks ago, not only did i get billed a delivery fee for EACH item that was ordered but i am still waiting for 1 item to be delivered. How can you send each item that was ordered on a seperate day. Its the last time i use this service
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Truworths's replyOfficial
01 Oct 2015, 10:34Hello THumbles ,
Thank you for your post.
Whilst it is not our normal practice to respond to anyone other than the account holder, we are certain that the information contained in our response does not contain any personal or private information.
We have investigated this matter and found that the orders placed on 09 September 2015 were not processed correctly by our Fashion Delivery consultant and as only one delivery fee are charged for online orders. We can confirm that the additional delivery fees will be reversed from the account and should reflect on the account holder's October 2015 statement.
Further to this, we wish to advise that one of the orders could not be charged as there had been a problem with the account. This was subsequently communicated to the account holder.
We further wish to apologize for your experience with our Fashion Delivery service and will make every effort to ensure that this remains an isolated incident.
Kind regards,
Lynn
Thank you for your post.
Whilst it is not our normal practice to respond to anyone other than the account holder, we are certain that the information contained in our response does not contain any personal or private information.
We have investigated this matter and found that the orders placed on 09 September 2015 were not processed correctly by our Fashion Delivery consultant and as only one delivery fee are charged for online orders. We can confirm that the additional delivery fees will be reversed from the account and should reflect on the account holder's October 2015 statement.
Further to this, we wish to advise that one of the orders could not be charged as there had been a problem with the account. This was subsequently communicated to the account holder.
We further wish to apologize for your experience with our Fashion Delivery service and will make every effort to ensure that this remains an isolated incident.
Kind regards,
Lynn
Truworths's reply01 Oct 2015, 10:34
Official
Hello THumbles ,
Thank you for your post.
Whilst it is not our normal practice to respond to anyone other than the account holder, we are certain that the information contained in our response does not contain any personal or private information.
We have investigated this matter and found that the orders placed on 09 September 2015 were not processed correctly by our Fashion Delivery consultant and as only one delivery fee are charged for online orders. We can confirm that the additional delivery fees will be reversed from the account and should reflect on the account holder's October 2015 statement.
Further to this, we wish to advise that one of the orders could not be charged as there had been a problem with the account. This was subsequently communicated to the account holder.
We further wish to apologize for your experience with our Fashion Delivery service and will make every effort to ensure that this remains an isolated incident.
Kind regards,
Lynn
Thank you for your post.
Whilst it is not our normal practice to respond to anyone other than the account holder, we are certain that the information contained in our response does not contain any personal or private information.
We have investigated this matter and found that the orders placed on 09 September 2015 were not processed correctly by our Fashion Delivery consultant and as only one delivery fee are charged for online orders. We can confirm that the additional delivery fees will be reversed from the account and should reflect on the account holder's October 2015 statement.
Further to this, we wish to advise that one of the orders could not be charged as there had been a problem with the account. This was subsequently communicated to the account holder.
We further wish to apologize for your experience with our Fashion Delivery service and will make every effort to ensure that this remains an isolated incident.
Kind regards,
Lynn