No delivery after 2 months

I ordered an item from Truworths online on 8 Dec to be delivered to my CPT address.After 2 weeks I phoned the call centre and was told it would be delivered 4 days after going on my account, but they didn't know when it would go on my acc.Another 2 weeks later I phoned and was told the item was in Jhb but hadn't been sent to Cpt yet. On 19 Jan it was charged to my acc but never delivered.The next week I phoned and was told they just needed to get the waybill no to track it from Jhb and would phone me right back but no one ever called back.I have called 8 times this year and every time I am promised they will phone me back-I have never received a call back from them.I have been phoned 3 times by Truworths The Glen in Jhb telling me to come fetch the item from that store.On 12 Feb I was promised by Waghied (Fashion Hotline) that the item would be couriered to me on 15 Feb.As of 18 Feb I have still not received it, nor have I had a call back from Waghied-and the item is still in Jhb (I got another call from The Glen to come fetch it) I cannot get hold of Waghied and even customer services could not get hold of anyone to help.This is an absolute joke!I am disgusted with this service