MS
MIKSHA S
1 reviews | Active since Jan 2015
06 Oct 2015, 15:03
NO DELIVERY A WEEK LATER, NOT THE FIRST TIME
I purchased 2 items online a week ago, I still haven't received the goods. This is not the first time I have experienced this poor service from Truworths. There is no e-mail or notification that gives you a tracking number or alerts you as to whether the goods are out on delivery. I thought I was the only person that got billed a delivery fee for each item delivered but it seems there are others as well. I receive one item and get billed a delivery fee then it's spread over a few days, one item at a time all delivered late and with a delivery fee. Please advise when I will receive the goods and a refund for all additional items delivered separately.
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Truworths's replyOfficial
12 Oct 2015, 15:31Hello SASSY GIRL,
Thank you for your recent communication regarding your Fashion Delivery request.
We acknowledge your frustration experienced regarding the way in which your Fashion Delivery order was attended to.
Following our investigation, we have ascertained that the items ordered were not delivered to you on time due to a delay on our stores' side. We have addressed this matter with management at the store to ensure that this remains an isolated incident.
Furthermore, we are pleased to confirm that one of the garments ordered was delivered to you, and that the remaining item will be delivered on 13 October.
We confirm that only one delivery fee was charged for your request, of which we have reversed. We sincerely apologise for any frustration and disappointment that this experience has caused you.
We trust that your concerns have been acceptably addressed and encourage you to contact us directly on *** or via email on *** and we will gladly assist.
Yours sincerely,
Chevola
Thank you for your recent communication regarding your Fashion Delivery request.
We acknowledge your frustration experienced regarding the way in which your Fashion Delivery order was attended to.
Following our investigation, we have ascertained that the items ordered were not delivered to you on time due to a delay on our stores' side. We have addressed this matter with management at the store to ensure that this remains an isolated incident.
Furthermore, we are pleased to confirm that one of the garments ordered was delivered to you, and that the remaining item will be delivered on 13 October.
We confirm that only one delivery fee was charged for your request, of which we have reversed. We sincerely apologise for any frustration and disappointment that this experience has caused you.
We trust that your concerns have been acceptably addressed and encourage you to contact us directly on *** or via email on *** and we will gladly assist.
Yours sincerely,
Chevola
Truworths's reply12 Oct 2015, 15:31
Official
Hello SASSY GIRL,
Thank you for your recent communication regarding your Fashion Delivery request.
We acknowledge your frustration experienced regarding the way in which your Fashion Delivery order was attended to.
Following our investigation, we have ascertained that the items ordered were not delivered to you on time due to a delay on our stores' side. We have addressed this matter with management at the store to ensure that this remains an isolated incident.
Furthermore, we are pleased to confirm that one of the garments ordered was delivered to you, and that the remaining item will be delivered on 13 October.
We confirm that only one delivery fee was charged for your request, of which we have reversed. We sincerely apologise for any frustration and disappointment that this experience has caused you.
We trust that your concerns have been acceptably addressed and encourage you to contact us directly on *** or via email on *** and we will gladly assist.
Yours sincerely,
Chevola
Thank you for your recent communication regarding your Fashion Delivery request.
We acknowledge your frustration experienced regarding the way in which your Fashion Delivery order was attended to.
Following our investigation, we have ascertained that the items ordered were not delivered to you on time due to a delay on our stores' side. We have addressed this matter with management at the store to ensure that this remains an isolated incident.
Furthermore, we are pleased to confirm that one of the garments ordered was delivered to you, and that the remaining item will be delivered on 13 October.
We confirm that only one delivery fee was charged for your request, of which we have reversed. We sincerely apologise for any frustration and disappointment that this experience has caused you.
We trust that your concerns have been acceptably addressed and encourage you to contact us directly on *** or via email on *** and we will gladly assist.
Yours sincerely,
Chevola