CM
Candice Manilal-Ismail
1 reviews | Active since Aug 2014
13 Feb 2019, 15:08
NO Delivery 9 working days later
Ordered was placed online on the 31.01.2019 for 3 items . Truworths stipulates 3 - 5 days for delivery . However only one of my items were delivered on Friday the 8th of Feb . I have been calling the online service Centre since Monday , and I always get the same response that my remaining two items are out for delivery . It is 9 working days later and my remaining 2 items haven't been delivered yet . I am not going to waste my time and resources calling every morning when Truworths stipulate 3- 5 working days . they should honor their commitments .
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Truworths's replyOfficial
15 Feb 2019, 17:21 Thank you for your raising your concerns.
As Truworths, we strive to meet all our customers' needs, and in this area we recently fallen short. We sincerely apologise for any inconvenience caused.
Upon a thorough review of the situation, we narrowed the cause to our Online Shopping team and were advised that your outstanding order has been delivered. We regret that your order arrived later than the expected time.
Furthermore, we can verify that one of our consultants has been in contact with to convey our sincerest apologise and believe this matter has been resolved in the interim.
Should you have any queries, concerns or suggestions please contact us directly on 021- *** or via email *** and we will gladly assist.
Sincere apologies,
Truworths Online Team
As Truworths, we strive to meet all our customers' needs, and in this area we recently fallen short. We sincerely apologise for any inconvenience caused.
Upon a thorough review of the situation, we narrowed the cause to our Online Shopping team and were advised that your outstanding order has been delivered. We regret that your order arrived later than the expected time.
Furthermore, we can verify that one of our consultants has been in contact with to convey our sincerest apologise and believe this matter has been resolved in the interim.
Should you have any queries, concerns or suggestions please contact us directly on 021- *** or via email *** and we will gladly assist.
Sincere apologies,
Truworths Online Team
Truworths's reply15 Feb 2019, 17:21
Official
Thank you for your raising your concerns.
As Truworths, we strive to meet all our customers' needs, and in this area we recently fallen short. We sincerely apologise for any inconvenience caused.
Upon a thorough review of the situation, we narrowed the cause to our Online Shopping team and were advised that your outstanding order has been delivered. We regret that your order arrived later than the expected time.
Furthermore, we can verify that one of our consultants has been in contact with to convey our sincerest apologise and believe this matter has been resolved in the interim.
Should you have any queries, concerns or suggestions please contact us directly on 021- *** or via email *** and we will gladly assist.
Sincere apologies,
Truworths Online Team
As Truworths, we strive to meet all our customers' needs, and in this area we recently fallen short. We sincerely apologise for any inconvenience caused.
Upon a thorough review of the situation, we narrowed the cause to our Online Shopping team and were advised that your outstanding order has been delivered. We regret that your order arrived later than the expected time.
Furthermore, we can verify that one of our consultants has been in contact with to convey our sincerest apologise and believe this matter has been resolved in the interim.
Should you have any queries, concerns or suggestions please contact us directly on 021- *** or via email *** and we will gladly assist.
Sincere apologies,
Truworths Online Team