1 reviews | Active since Aug 2014
No Delivery
I placed 3 fashion delivery orders on the Truworths website +/- 3-4 weeks ago and to date one of my orders has not been delivered. I have called truworths to follow up and I was told my order was dispatched on 31 March 2015 and they will check where it was. Last week Wednesday I spoke to them again and I was told the order was delivered in Secunda and I am based in Jhb South. Wagid promised me that I will get my order the following day and the other call centre consultant said I will get the order latest on Monday. It is now Thursday and I still do not have the order. On Tuesday I called Wagid to follow up and express my frustration with all the money I am spending to call and follow up he told me not the worry he will follow up and give me feedback by Tuesday afternoon or Wednesday morning, till this very moment I have not heard anything. To make things worst the said item has been charged on my account. This has been the worst experience of my life. I am livid.
Service excellence is of extreme importance to us. Shopping, be it online or in our stores should be a effortless and fulfilling experience. The service described in your post has raised great concern.
Upon investigating your query we have found that the delay in delivery of your parcel was caused by the courier company contracted to do our deliveries. This matter has been brought to the attention of their management team, to ensure that this remains an isolated incident.
We are pleased to hear that you have received the order that was incorrectly sent to another store and that you have accepted the apology conveyed to you by our Customer Services manager.
We once again wish to extend our heartfelt apologies for any inconvenienced caused.
Yours sincerely,
Lynn
Service excellence is of extreme importance to us. Shopping, be it online or in our stores should be a effortless and fulfilling experience. The service described in your post has raised great concern.
Upon investigating your query we have found that the delay in delivery of your parcel was caused by the courier company contracted to do our deliveries. This matter has been brought to the attention of their management team, to ensure that this remains an isolated incident.
We are pleased to hear that you have received the order that was incorrectly sent to another store and that you have accepted the apology conveyed to you by our Customer Services manager.
We once again wish to extend our heartfelt apologies for any inconvenienced caused.
Yours sincerely,
Lynn