AS
Avashnee S
1 reviews | Active since Jun 2018
08 Feb 2019, 14:53
No Delivery!
I place an order on Monday and as usual, Truworths is not able to deliver on time! I called RTT and they informed me that there is a "delay" on Truworths side and that I will only receive my order on Monday! This is the 2nd time that I had an issue with a delivery from Truworths! What is the point of ordering online if you cannot deliver timeously???
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Truworths's replyOfficial
12 Feb 2019, 15:20 Thank you for raising your concerns and affording us the opportunity to assist.
At Truworths, we strive to provide an effortless shopping experience at all times. Thus, we were concerned to hear of your experience.
Upon thorough review of the situation, we narrowed the cause to our Online Shopping team to address. We were advised that your order has been delivered within the given time frame of 3-5 business days, and your order was delivered on 11 February 2019.
We tried contacting you to address your concerns, but were unsuccessful in our attempts. We further verify that this matter has been resolved in the interim.
Should you have any queries, suggestion or concerns, we encourage you to contact us directly on 021- *** or via email *** .
Kind regards,
Truworths Online Team
At Truworths, we strive to provide an effortless shopping experience at all times. Thus, we were concerned to hear of your experience.
Upon thorough review of the situation, we narrowed the cause to our Online Shopping team to address. We were advised that your order has been delivered within the given time frame of 3-5 business days, and your order was delivered on 11 February 2019.
We tried contacting you to address your concerns, but were unsuccessful in our attempts. We further verify that this matter has been resolved in the interim.
Should you have any queries, suggestion or concerns, we encourage you to contact us directly on 021- *** or via email *** .
Kind regards,
Truworths Online Team
Truworths's reply12 Feb 2019, 15:20
Official
Thank you for raising your concerns and affording us the opportunity to assist.
At Truworths, we strive to provide an effortless shopping experience at all times. Thus, we were concerned to hear of your experience.
Upon thorough review of the situation, we narrowed the cause to our Online Shopping team to address. We were advised that your order has been delivered within the given time frame of 3-5 business days, and your order was delivered on 11 February 2019.
We tried contacting you to address your concerns, but were unsuccessful in our attempts. We further verify that this matter has been resolved in the interim.
Should you have any queries, suggestion or concerns, we encourage you to contact us directly on 021- *** or via email *** .
Kind regards,
Truworths Online Team
At Truworths, we strive to provide an effortless shopping experience at all times. Thus, we were concerned to hear of your experience.
Upon thorough review of the situation, we narrowed the cause to our Online Shopping team to address. We were advised that your order has been delivered within the given time frame of 3-5 business days, and your order was delivered on 11 February 2019.
We tried contacting you to address your concerns, but were unsuccessful in our attempts. We further verify that this matter has been resolved in the interim.
Should you have any queries, suggestion or concerns, we encourage you to contact us directly on 021- *** or via email *** .
Kind regards,
Truworths Online Team