1 reviews | Active since Nov 2017
No delivery
Ten days ago I placed an online order on my Truworths account. This is a benefit that is exclusive to Truworths account holders, is what they say. Orders will be delivered within 5-7 working days they also proclaim. It is now nearly 11 days and when I phone to enquire I get told that it had already been dispatched 10 days ago. They can not inform me where the parcel is nor when it will be delivered, but the amount has already been charged to my account. This is what you call extremely poor service for such a big name. I will never make use of this 'benefit' again.
Thank you for your post and allowing us the opportunity to assist.
We acknowledge your frustration and sincerely apologize for your experience with our Fashion Delivery service.
We can verify that our consultant has contacted you to discuss your concerns and was able to resolve this matter for you.
We once again wish to apologize for the manner in which you were assisted and for any inconvenience caused due to this. We thank you for taking the time to inform us of this matter and look forward to seeing you in our stores again soon.
Yours in service,
Truworths Online Team
Thank you for your post and allowing us the opportunity to assist.
We acknowledge your frustration and sincerely apologize for your experience with our Fashion Delivery service.
We can verify that our consultant has contacted you to discuss your concerns and was able to resolve this matter for you.
We once again wish to apologize for the manner in which you were assisted and for any inconvenience caused due to this. We thank you for taking the time to inform us of this matter and look forward to seeing you in our stores again soon.
Yours in service,
Truworths Online Team