No Delivery

I made an online order on the 17th of December 2017 and when I did the online order it said that it will take 3 working days. On the 20th of December I phoned the call cantre to track my order where the lady informed me that the shoes that I ordered has been picked up by the courier company and that Woodlands store where I arranged for the shoes te be delivered to would receive the shoes later that day where I can just pick it up. Please review the call that I made as it does say that all calls gets recorded. On Friday the 22nd of December 2017 I went to the Truworts store at Woodlands mall to find out where my shoes are. After waiting in the que for 15 minutes as they just had one cashier working in this busy period, I was just brushed of to say that there is nothing for me. The manager at the Branch Zanelle came to assist and phoned the Truworths call centre. After another 15 minutes of waiting with no one answering in the call centre I left. I phoned the call centre at home where they indicated that the shoes are with the courier company and they do not know when I will get the shoes. I told the lady that the online order said that it would take 3 days and she just said that it is then wrong info. So know I don’t know what is happening and why I did not get my shoes even though I pay for the delivery fees. This is the worst service I have ever received and would not order anything from Truworths online ever again and I will post this review on all the websites and tell all my friends and family of the bad service and Truworts that advertise wrong information on their website. I ordered the shoes for a Christmas present and now I have nothing. Please note that I went to numerous stores to get that specific shoe and size and it was not available. I have been a loyal client of Truworths but will have to reconsider to go to another store in the future!!!!!!