1 reviews | Active since Feb 2016
No Delivery
Hi<br> <br> I lost my phone and claimed it at Truworths they admin is done by Finrite Administrators (Pty) Ltd. I have sent all the documentation including Access Fee. I even sent a letter that state where they should deliver the address. Last week I called them to find out how far with the process, they said they were waiting for me to provide delivery address. I gave them. I called them yesterday they said they don't have the mobile number for the courier company and they have sent an email to them and they were gonna get back to me. I have to call them today again and one lady Nicholene was rude to me. I called again and this other lady she gave me a courier contact details but when I call the courier company they said they need a reference number. And of which Finrite Administrators (Pty) Ltd they didn't give it to me. I am receiving unprofessional service from them
Thank for your post.
We were truly concerned to read of your experience and therefore immediately escalated your concerns to the relevant management at Finrite to address.
We believe that you were contacted by a representative from Finrite who will be conducting a thorough investigation into your concerns raised and will ensure that the matter is addressed with the consultants involved. He is further committed to provide you with feedback once the investigation has been concluded.
Following our telephonic conversation on 18 February 2016 you informed us that the handset was delivered to you on 17 February.
The service you received is not in line with the high service standards we mandate from all our affiliates and on behalf of Truworths we wish to sincerely apologize for your experience in this regard. We however trust that we have adequately attended to this matter for you.
Yours sincerely,
Lynn
Thank for your post.
We were truly concerned to read of your experience and therefore immediately escalated your concerns to the relevant management at Finrite to address.
We believe that you were contacted by a representative from Finrite who will be conducting a thorough investigation into your concerns raised and will ensure that the matter is addressed with the consultants involved. He is further committed to provide you with feedback once the investigation has been concluded.
Following our telephonic conversation on 18 February 2016 you informed us that the handset was delivered to you on 17 February.
The service you received is not in line with the high service standards we mandate from all our affiliates and on behalf of Truworths we wish to sincerely apologize for your experience in this regard. We however trust that we have adequately attended to this matter for you.
Yours sincerely,
Lynn