JB
Joske B
1 reviews | Active since Jan 2015
31 Dec 2015, 15:09
No Delivery
I have ordered some clothing on Fashion Delivery Truworths. I paid for 5 working day delivery. Its more than 7 working days already. Still nothing. Went to my local store. The person there told me Fashion Delivery will be contacting me. Still nothing!!!
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Truworths's replyOfficial
05 Jan 2016, 11:42Hello Joske123,
As we strive to always present our customers with an effortless online and in store experience we wish to sincerely apologize for the delay in the delivery of your recent order.
Granted that the delay in delivery was caused due to an error on the part of our couriers, we mandate all our affiliates to always uphold our high service standards and have therefore brought this matter to the attention of their management team. They informed us that your parcel was unfortunately misrouted.
Following our telephonic conversation, we can confirm that your order will be delivered to you no later than Thursday 07 January.
We wish to take this opportunity to extend our sincere apologies for the level of service you received, and for any inconvenience caused to you as a result of this matter. We are further committed to remain in contact with you until your order has been successfully delivered.
Yours in Fashion,
Lynn
As we strive to always present our customers with an effortless online and in store experience we wish to sincerely apologize for the delay in the delivery of your recent order.
Granted that the delay in delivery was caused due to an error on the part of our couriers, we mandate all our affiliates to always uphold our high service standards and have therefore brought this matter to the attention of their management team. They informed us that your parcel was unfortunately misrouted.
Following our telephonic conversation, we can confirm that your order will be delivered to you no later than Thursday 07 January.
We wish to take this opportunity to extend our sincere apologies for the level of service you received, and for any inconvenience caused to you as a result of this matter. We are further committed to remain in contact with you until your order has been successfully delivered.
Yours in Fashion,
Lynn
Truworths's reply05 Jan 2016, 11:42
Official
Hello Joske123,
As we strive to always present our customers with an effortless online and in store experience we wish to sincerely apologize for the delay in the delivery of your recent order.
Granted that the delay in delivery was caused due to an error on the part of our couriers, we mandate all our affiliates to always uphold our high service standards and have therefore brought this matter to the attention of their management team. They informed us that your parcel was unfortunately misrouted.
Following our telephonic conversation, we can confirm that your order will be delivered to you no later than Thursday 07 January.
We wish to take this opportunity to extend our sincere apologies for the level of service you received, and for any inconvenience caused to you as a result of this matter. We are further committed to remain in contact with you until your order has been successfully delivered.
Yours in Fashion,
Lynn
As we strive to always present our customers with an effortless online and in store experience we wish to sincerely apologize for the delay in the delivery of your recent order.
Granted that the delay in delivery was caused due to an error on the part of our couriers, we mandate all our affiliates to always uphold our high service standards and have therefore brought this matter to the attention of their management team. They informed us that your parcel was unfortunately misrouted.
Following our telephonic conversation, we can confirm that your order will be delivered to you no later than Thursday 07 January.
We wish to take this opportunity to extend our sincere apologies for the level of service you received, and for any inconvenience caused to you as a result of this matter. We are further committed to remain in contact with you until your order has been successfully delivered.
Yours in Fashion,
Lynn