EJ
EMARENSHA J
1 reviews | Active since Nov 2015
18 Nov 2015, 21:26
No delivery
I am a customer of Truworths for years. My wedding is this coming weekend. So I tried out Truworths call centre because they state that they will deliver item within 5 working days. The items with a value of 4000 was loaded on my account on the 29 oct 2015. I just received 1 of the six items i ordered. I called several times the call centre but the consultants stated that they cant put me through to the fashion delivery department. I even called the fashoin delivery department put there was no answer. I send 2 emials but no respons. They did not give me the name of the courier company they make use of or a wable number so I have no idea where the items are.
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Truworths's replyOfficial
25 Nov 2015, 13:27Hello nandijay,
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We are truly concerned to read of your query and wish to apologize for your experience.
We have investigated this matter and whilst we acknowledge that the delay in the delivery of your parcels, were caused on the part of our couriers, they are required to adhere to our delivery period; as such this matter has been be brought to the attention of their management team.
Following your discussion with one of our consultants, we can confirm that your order was delivered to you on 21 November 2015. Further to this, the delivery fees for your orders will be waivered from your account.
Please once again accept our sincerest apologies for the inconvenience caused as a result of this matter.
Fashionably yours,
Lynn
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We are truly concerned to read of your query and wish to apologize for your experience.
We have investigated this matter and whilst we acknowledge that the delay in the delivery of your parcels, were caused on the part of our couriers, they are required to adhere to our delivery period; as such this matter has been be brought to the attention of their management team.
Following your discussion with one of our consultants, we can confirm that your order was delivered to you on 21 November 2015. Further to this, the delivery fees for your orders will be waivered from your account.
Please once again accept our sincerest apologies for the inconvenience caused as a result of this matter.
Fashionably yours,
Lynn
Truworths's reply25 Nov 2015, 13:27
Official
Hello nandijay,
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We are truly concerned to read of your query and wish to apologize for your experience.
We have investigated this matter and whilst we acknowledge that the delay in the delivery of your parcels, were caused on the part of our couriers, they are required to adhere to our delivery period; as such this matter has been be brought to the attention of their management team.
Following your discussion with one of our consultants, we can confirm that your order was delivered to you on 21 November 2015. Further to this, the delivery fees for your orders will be waivered from your account.
Please once again accept our sincerest apologies for the inconvenience caused as a result of this matter.
Fashionably yours,
Lynn
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We are truly concerned to read of your query and wish to apologize for your experience.
We have investigated this matter and whilst we acknowledge that the delay in the delivery of your parcels, were caused on the part of our couriers, they are required to adhere to our delivery period; as such this matter has been be brought to the attention of their management team.
Following your discussion with one of our consultants, we can confirm that your order was delivered to you on 21 November 2015. Further to this, the delivery fees for your orders will be waivered from your account.
Please once again accept our sincerest apologies for the inconvenience caused as a result of this matter.
Fashionably yours,
Lynn