JM
Joann M
1 reviews | Active since May 2013
18 May 2015, 15:42
No Delivery
Hi <br> i ordered something online order number :2H3L9YA1WX <br> When i called this morning to follow up , they told me my parcel was damaged and had to replace it . They did not even call me or email me regarding this . <br> This was suppose to be a gift for tomorrow for my niece . She is really looking forward to this gift on her Birthday . To tell her tomorrow Morning that there order is a mess will really upset her. I called the call center they not even calling me back . I am really not happy with the way they treat the issue . <br> <br>
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Truworths's replyOfficial
21 May 2015, 13:44Hello jmatthys,
Thank you for bringing your concerns to our attention.
We were concerned to hear about your experience with our fashion delivery service. We immediately conducted an enquiry regarding this matter and we wish to sincerely apologise for the fact that you did not have the item to present to your niece on her special day. As discussed telephonically, special arrangements were made to have the parcel delivered to your work address today, 21 May. In closing we would like to assure you that we have escalated this matter to the relevant managers to address so that our service standards are always upheld.
Should you have any further enquires, please do not hesitate to contact us on *** or via email.
Yours in Fashion,
Lynn
Thank you for bringing your concerns to our attention.
We were concerned to hear about your experience with our fashion delivery service. We immediately conducted an enquiry regarding this matter and we wish to sincerely apologise for the fact that you did not have the item to present to your niece on her special day. As discussed telephonically, special arrangements were made to have the parcel delivered to your work address today, 21 May. In closing we would like to assure you that we have escalated this matter to the relevant managers to address so that our service standards are always upheld.
Should you have any further enquires, please do not hesitate to contact us on *** or via email.
Yours in Fashion,
Lynn
Truworths's reply21 May 2015, 13:44
Official
Hello jmatthys,
Thank you for bringing your concerns to our attention.
We were concerned to hear about your experience with our fashion delivery service. We immediately conducted an enquiry regarding this matter and we wish to sincerely apologise for the fact that you did not have the item to present to your niece on her special day. As discussed telephonically, special arrangements were made to have the parcel delivered to your work address today, 21 May. In closing we would like to assure you that we have escalated this matter to the relevant managers to address so that our service standards are always upheld.
Should you have any further enquires, please do not hesitate to contact us on *** or via email.
Yours in Fashion,
Lynn
Thank you for bringing your concerns to our attention.
We were concerned to hear about your experience with our fashion delivery service. We immediately conducted an enquiry regarding this matter and we wish to sincerely apologise for the fact that you did not have the item to present to your niece on her special day. As discussed telephonically, special arrangements were made to have the parcel delivered to your work address today, 21 May. In closing we would like to assure you that we have escalated this matter to the relevant managers to address so that our service standards are always upheld.
Should you have any further enquires, please do not hesitate to contact us on *** or via email.
Yours in Fashion,
Lynn