1 reviews | Active since Dec 2013
No deliver and worst customer help line
I purchased an item on the 5th of December, I still have not received the item and it is now 9 days later but they keep telling me it has already been dispatched. When I phone in, which I have done numerous times on my own account being left to hold on the line for 9+ minutes, I get no answers to where the item is and when I can at least expect delivery. They apparently can not take the order off my account. So I am being charged for an item I have not received. No response to Facebook or email messages. I am seriously peeved! Paying for delivery and being charged with nothing to show for it. I remember now why I last supported Truworths a year ago, because you offer NO SERVICE!!
Thank you for affording us the opportunity to assist you with the concerns you have raised.
According to our records, your order placed on 07 December 2017, was found and charged on the same day.
The cause for the delay in delivery was due to the courier not being able to locate your address. The matter has been addressed with them, and we can confirm that your parcel has subsequently been delivered.
We have investigated all concerns, and wish to sincerely apologise for any inconvenience caused. We thank you for your patronage, and for the opportunity to assist you.
Kind regards,
Truworths Online Team
Thank you for affording us the opportunity to assist you with the concerns you have raised.
According to our records, your order placed on 07 December 2017, was found and charged on the same day.
The cause for the delay in delivery was due to the courier not being able to locate your address. The matter has been addressed with them, and we can confirm that your parcel has subsequently been delivered.
We have investigated all concerns, and wish to sincerely apologise for any inconvenience caused. We thank you for your patronage, and for the opportunity to assist you.
Kind regards,
Truworths Online Team