1 reviews | Active since Aug 2016
No customer service
<p>I bought pair of boots in June 2016, cash.</p> <p>On the 6 of August 2016 I returned to the store I bought it from as the bottoms have come undone. At the store they were more than happy to help provided I have an account (I do not have the receipt anymore, but returned it in the origional box, with the price). As I do not they just shrugged their shoulders and told me they cannot help. I immediately logged a complaint at their head office but have not heard anything since.</p> <p>I follow up, daily now, but only get told that some one would return my call which they never do. The service I received is shocking. I paid in excess of R800 for the boots and I find that they did even offer any solution unacceptable. I am not going away!</p>
Thank you for your post and for allowing us the opportunity to respond.
Our Returns Policy facilitates the return of any defective merchandise within six months from the date of purchase provided that the original invoice or gift receipt is presented as proof of purchase.
This being said, should a customer not be in possession of the proof of purchase stores may from time-to-time request additional information to assist them in locating the required docket.
Upon receipt of your post we liaised with the Area Manager of the store, who we believe has contacted you to discuss your concerns and has apologized for the manner in which your query was handled. We were informed that you have agreed to return to store with the boots and some form of proof of purchase for the Store Manager further assist you in this regard.
We acknowledge your frustration and sincerely apologize for the delay in feedback to your initial complaint. We however trust that this matter will be successfully resolved once you have returned to store.
Kind regards,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to respond.
Our Returns Policy facilitates the return of any defective merchandise within six months from the date of purchase provided that the original invoice or gift receipt is presented as proof of purchase.
This being said, should a customer not be in possession of the proof of purchase stores may from time-to-time request additional information to assist them in locating the required docket.
Upon receipt of your post we liaised with the Area Manager of the store, who we believe has contacted you to discuss your concerns and has apologized for the manner in which your query was handled. We were informed that you have agreed to return to store with the boots and some form of proof of purchase for the Store Manager further assist you in this regard.
We acknowledge your frustration and sincerely apologize for the delay in feedback to your initial complaint. We however trust that this matter will be successfully resolved once you have returned to store.
Kind regards,
Truworths Online Team