JA
Jp A
1 reviews | Active since Aug 2014
07 Jul 2015, 14:36
NO CUSTOMER SERVICE!!!
I have been to numerous retail Truworths stores, I have contacted head office and accounts department everyday on numerous occasions and still I have not received any feedback! It has been 3 weeks and still I have not received a settlement letter!!<br> <br> Everyday someone contacts me with regards to payment of my account, I want to settle my whole account and have been asking for a settlement letter which I never receive???<br> <br> If you want to receive payment then send me a settlement letter!!!! It's not that difficult!!!!
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Truworths's replyOfficial
09 Jul 2015, 11:59Hello Juan -Pierre,
Thank you for your post and affording us the opportunity to attend to your concerns.
Customer service excellence is vital to our company culture and we make every attempt to ensure that our customers are assisted by knowledgeable and proficient consultants at all times.
As the service described in your post is not in line with our high service standards we sincerely apologise for your experience. We were however unable to locate your account details on our database with the information provided in your post.
We have made an attempt to contact you telephonically, but were regretfully unsuccessful in our attempt. We have further sent an email to you requesting your account number and are currently awaiting your response.
We wish to thank you for bringing this matter to our attention and trust that we will be able to sufficiently attend to this matter upon receipt of your reply.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to attend to your concerns.
Customer service excellence is vital to our company culture and we make every attempt to ensure that our customers are assisted by knowledgeable and proficient consultants at all times.
As the service described in your post is not in line with our high service standards we sincerely apologise for your experience. We were however unable to locate your account details on our database with the information provided in your post.
We have made an attempt to contact you telephonically, but were regretfully unsuccessful in our attempt. We have further sent an email to you requesting your account number and are currently awaiting your response.
We wish to thank you for bringing this matter to our attention and trust that we will be able to sufficiently attend to this matter upon receipt of your reply.
Kind regards,
Lynn
Truworths's reply09 Jul 2015, 11:59
Official
Hello Juan -Pierre,
Thank you for your post and affording us the opportunity to attend to your concerns.
Customer service excellence is vital to our company culture and we make every attempt to ensure that our customers are assisted by knowledgeable and proficient consultants at all times.
As the service described in your post is not in line with our high service standards we sincerely apologise for your experience. We were however unable to locate your account details on our database with the information provided in your post.
We have made an attempt to contact you telephonically, but were regretfully unsuccessful in our attempt. We have further sent an email to you requesting your account number and are currently awaiting your response.
We wish to thank you for bringing this matter to our attention and trust that we will be able to sufficiently attend to this matter upon receipt of your reply.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to attend to your concerns.
Customer service excellence is vital to our company culture and we make every attempt to ensure that our customers are assisted by knowledgeable and proficient consultants at all times.
As the service described in your post is not in line with our high service standards we sincerely apologise for your experience. We were however unable to locate your account details on our database with the information provided in your post.
We have made an attempt to contact you telephonically, but were regretfully unsuccessful in our attempt. We have further sent an email to you requesting your account number and are currently awaiting your response.
We wish to thank you for bringing this matter to our attention and trust that we will be able to sufficiently attend to this matter upon receipt of your reply.
Kind regards,
Lynn