LS
Lizelle S
1 reviews | Active since Jun 2011
19 Dec 2015, 10:24
No customer service.
I am extremely unhappy with Truworths. I think that Truworths has no customer service! I sent through a complaint on 10 Dec, and still did not receive any feedback of any kind. My complaint was about service in Menlyn, but it looks like the whole of Truworths lack customer service.
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Truworths's replyOfficial
23 Dec 2015, 10:04Hello minandi,
At Truworths, providing our customers with service of international standards is of vital importance to our company and we were truly concerned to read of your experience.
Whilst we acknowledge that we do not have a record of your complaint, we can verify that we have contacted you to obtain the details of your query and have escalated this matter to the Area Manager of the store to address.
We wish to once again apologize for your experience and can assure you that this matter will be thoroughly addressed by the Area Manager.
Should you have any further inquiries, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
Lynn
At Truworths, providing our customers with service of international standards is of vital importance to our company and we were truly concerned to read of your experience.
Whilst we acknowledge that we do not have a record of your complaint, we can verify that we have contacted you to obtain the details of your query and have escalated this matter to the Area Manager of the store to address.
We wish to once again apologize for your experience and can assure you that this matter will be thoroughly addressed by the Area Manager.
Should you have any further inquiries, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
Lynn
Truworths's reply23 Dec 2015, 10:04
Official
Hello minandi,
At Truworths, providing our customers with service of international standards is of vital importance to our company and we were truly concerned to read of your experience.
Whilst we acknowledge that we do not have a record of your complaint, we can verify that we have contacted you to obtain the details of your query and have escalated this matter to the Area Manager of the store to address.
We wish to once again apologize for your experience and can assure you that this matter will be thoroughly addressed by the Area Manager.
Should you have any further inquiries, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
Lynn
At Truworths, providing our customers with service of international standards is of vital importance to our company and we were truly concerned to read of your experience.
Whilst we acknowledge that we do not have a record of your complaint, we can verify that we have contacted you to obtain the details of your query and have escalated this matter to the Area Manager of the store to address.
We wish to once again apologize for your experience and can assure you that this matter will be thoroughly addressed by the Area Manager.
Should you have any further inquiries, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
Lynn