gP
germinah P
1 reviews | Active since Sept 2014
27 Oct 2015, 10:25
no customer service
There no sense of urgency at all from this people. Called to get a letter confirming im nt in arrears but its becaming a nightmare. They said 48hr nd when I called they tell me me about the next day. Now when I call i am told my email address is wrong nd I have to wait another 48hr cz they need to put an application again. I might lose out on property cz of a simple request that cannot be done. This is unacceptable
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Truworths's replyOfficial
30 Oct 2015, 11:43Hello chaesa,
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of your experience and therefore immediately conducted an investigation regarding this matter.
We established that following your request for an up to date letter on 27 October 2015, the requested letter was issued to you on the same day. This was however to a different email address to the one provided in your post and the consultant was regrettably unsuccessful in her attempt to call you to confirm receipt of the letter on the day.
We are pleased to confirm that we have subsequently resent the letter to the email address listed in your post.
As we were unsuccessful in our attempt to contact you on the number listed in your post, we kindly urge to call us on *** or email ***, should you have any further inquiries.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of your experience and therefore immediately conducted an investigation regarding this matter.
We established that following your request for an up to date letter on 27 October 2015, the requested letter was issued to you on the same day. This was however to a different email address to the one provided in your post and the consultant was regrettably unsuccessful in her attempt to call you to confirm receipt of the letter on the day.
We are pleased to confirm that we have subsequently resent the letter to the email address listed in your post.
As we were unsuccessful in our attempt to contact you on the number listed in your post, we kindly urge to call us on *** or email ***, should you have any further inquiries.
Kind regards,
Lynn
Truworths's reply30 Oct 2015, 11:43
Official
Hello chaesa,
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of your experience and therefore immediately conducted an investigation regarding this matter.
We established that following your request for an up to date letter on 27 October 2015, the requested letter was issued to you on the same day. This was however to a different email address to the one provided in your post and the consultant was regrettably unsuccessful in her attempt to call you to confirm receipt of the letter on the day.
We are pleased to confirm that we have subsequently resent the letter to the email address listed in your post.
As we were unsuccessful in our attempt to contact you on the number listed in your post, we kindly urge to call us on *** or email ***, should you have any further inquiries.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of your experience and therefore immediately conducted an investigation regarding this matter.
We established that following your request for an up to date letter on 27 October 2015, the requested letter was issued to you on the same day. This was however to a different email address to the one provided in your post and the consultant was regrettably unsuccessful in her attempt to call you to confirm receipt of the letter on the day.
We are pleased to confirm that we have subsequently resent the letter to the email address listed in your post.
As we were unsuccessful in our attempt to contact you on the number listed in your post, we kindly urge to call us on *** or email ***, should you have any further inquiries.
Kind regards,
Lynn