1 reviews | Active since Nov 2015
No confirmation of orders and no reply to emails
I have place 2 orders online under \Gift Delivery\".<br> 1 is supposed to be delivered 04/03/2016 and the other on 07/03/2016.<br> When I click on \"Order Status\" is shows I have no orders.<br> There are also no tracking numbers/email confirmations of my orders.<br> I only received an sms on 1 March 2016 to say \"thank you for your recent gift card purchase at TRUWORTHS. We hope you had a pleasant shopping experience\"<br> I didn't purchase a \"gift CARD\", the SHOES I bought are the gifts.<br> I am also concerned that if the orders are delivered that my account information will be anywhere on the delivery as these are GIFTS for other people and my account information should NOT be anywhere on the delivery.<br> I don't know what time these deliveries will take place or a reference / tracking number and contact details for delivery.<br> I emailed [Email Removed] twice and still no response. The 1st order is supposed to be delivered TOMORROW. <br> I received a call from a rude consultant ***) now that wouldn't answer any of my queries about my orders and wouldn't even tell me which one of the 2 orders she is phoning about before she put the phone down in my ear. I tried to call back...no answer in 16min"
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of your recent experience and we immediately brought it to the attention of our Customer Services Manager to address. She reviewed your orders and found that your surname was not the same on both orders and therefore one of the orders were queried as it also did not match the one we had on our records. We value our customers and we have measures in place to ensure that we protect their security as much as we possibly can. The agent who contacted you wanted to verify your details and we apologise for the way you felt this was handled.
We can verify that you have been contacted by one of our Customer Services Consultants and that delivery was arranged for no later than Wednesday 09 March 2016.
We wish to thank you for bringing this matter to our attention and once again apologize for any inconvenience or disappointment caused as a result of this matter.
Sincerely yours,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of your recent experience and we immediately brought it to the attention of our Customer Services Manager to address. She reviewed your orders and found that your surname was not the same on both orders and therefore one of the orders were queried as it also did not match the one we had on our records. We value our customers and we have measures in place to ensure that we protect their security as much as we possibly can. The agent who contacted you wanted to verify your details and we apologise for the way you felt this was handled.
We can verify that you have been contacted by one of our Customer Services Consultants and that delivery was arranged for no later than Wednesday 09 March 2016.
We wish to thank you for bringing this matter to our attention and once again apologize for any inconvenience or disappointment caused as a result of this matter.
Sincerely yours,
Lynn