NO COMMJUNICATION FROM ONLINE

Your online services are really bad. Why advertise items online yet you know they are sold out? i am very upset at your communication level aswell. on the day of delivery only because i called to enquire why there is only 1 part of my parcel being sent, im told that they cancelled the other order. These are gifts, companies are closing so am i. why was i not told that you cancelled an order which i paid for? regarding another order, Its been a week since you were supposed to credit me, but still its not credited? What type of service is this? First false advertising? then lack of communication? Refunds not Credited?? i need my gifts i ordered pls. Order o*** and o***