1 reviews | Active since Sept 2016
No Cashiers on month ends
I am so dissapointed with the service at the branch in Secunda Mall. They have close to 13 till points but they only schedule 3-5 cashiers on month ends. this has been happening and I thought to myself maybe others are on leave or lunch but really something has to be done. the company is so quick to call if did not make a payment on the 2nd of every month and yet you have to wait 30 to 1 hours just to make an account payments. This is pethetic servic service. Managers must take floats and assist if they do not have enough staff members.
We apologise for the delay in our response to your query.
At Truworths, we strive to offer customers with an effortless shopping experience and were therefore concerned to hear about your experience at one of our stores.
We therefore escalated this matter to the Store Manager to address and she informed us that she has been in contact with you to apologise for your experience and has encouraged you to alert her in store, should you receive any dissatisfaction in store again.
Further to this, we wish to advise you of the various payment options we have available, which can be viewed on our website by following the listed link, http://www.truworths.co.za/payment-options.
We trust that we were able to adequately attend to your concerns and apologise for your experience in this regard. We hope that we will see you in our stores again soon.
Should you have any further comments or concerns, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
We apologise for the delay in our response to your query.
At Truworths, we strive to offer customers with an effortless shopping experience and were therefore concerned to hear about your experience at one of our stores.
We therefore escalated this matter to the Store Manager to address and she informed us that she has been in contact with you to apologise for your experience and has encouraged you to alert her in store, should you receive any dissatisfaction in store again.
Further to this, we wish to advise you of the various payment options we have available, which can be viewed on our website by following the listed link, http://www.truworths.co.za/payment-options.
We trust that we were able to adequately attend to your concerns and apologise for your experience in this regard. We hope that we will see you in our stores again soon.
Should you have any further comments or concerns, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,