1 reviews | Active since Dec 2012
No cash for refunds
I bought a dress and a shoe last week Thursday, which now would like to return for a full refund. I was told to come back later as they don't have money for returns. Only R200 in their tills.
It's inconvenient for me as I didn't give them problems when I came to purchase, and I don't understand why a big store like truworths to treat customers like this. I want my money that's all I want
Thank you for your post and allowing us the opportunity to respond.
We apologise for the inconvenience caused. We have subsequently attempted to contact you in this regard, but regret that we have been unsuccessful in our attempts. We have sent you an email in this regard and await your soonest response in order to further investigate this matter for you.
Should you have any further enquiries, please feel free to contact us on *** or via email on *** .
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We apologise for the inconvenience caused. We have subsequently attempted to contact you in this regard, but regret that we have been unsuccessful in our attempts. We have sent you an email in this regard and await your soonest response in order to further investigate this matter for you.
Should you have any further enquiries, please feel free to contact us on *** or via email on *** .
Yours sincerely,
Truworths Online Team