1 reviews | Active since Mar 2017

15 Nov 2019, 11:32

No CASH CUSTOMERS WANTED

have been enquiring about a specific top. Online Springs Heidelberg and Montecasino told me fourways has 2 tops in size 42

Today I drove 200km got to the store. I enquire at the paypoint and they confirmed they have 2 Then a lady working with sale items told me they dont have it or it damaged in the store room and she doesnt have the keys the person who does is off. Then she called the manager and the manager told me this person will go and look in the store room. The same store room which she did not have access to 10 min ago

Then she came back and told me they dont have the top and the system is slow to update

I am really dissappointed the staff is dishonest and rude. And I suspect they hide things from customers for themselves untill they have money

And because im a cash customer the top cant be moved to Heidelberg mall.

I have a pic of the top that i can mail with style code

After a week of my initial review still no feedback and the issue is still not resolved

0
Replies (3)
Truworths
Truworths's reply21 Nov 2019, 11:43
Official
 Thank you for raising your concern with us. 

We value your feedback and would like to apologise for your recent experience regarding your online order. 

Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. We can confirm that one of our consultants has been in contact with you to convey our sincerest apologies and hope that this matter has been resolved. 

We deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best. 

Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email *** 

Sincere apologies, 

Truworths Online Team 
's update21 Nov 2019, 11:56
Reviewer Update
Please contact me again ive missed your calls and i cant see number or email its blocked out
's update24 Nov 2019, 14:11
Reviewer Update
Good afternoon

Please contact me again as on the response above numbers and emails are blocked out