1 reviews | Active since Jun 2015
no cash and no Jacket
went to the store to return a coat(winter jacket) that i purchase cash for my sister as she didnt want it,I requested that since i dont have a receipt they do exchange or allocate the money into my account as i'm an account holder they told me they can not help as i have no receipt.Told them that i bought it on friday the 12th i ask if they can check their copies,they shout and embarased me in front of customers telling the dont have they are busy i was angry ask the manager to give me head office no but she gave me wrong numbers left the jacket with them as i was angry.I google the no and i call their head office tell them what happen and they said they will respond the latest should be tuesday the 23rd but i didnt receive any feedback..I dont have the jacket and neither my money and worse their head office is saying nothing about it,is this how they operate robbing customers just because they can worse i'm an account holder i'm very disapointed.
Thank you for your post and allowing us the opportunity to attend to your concerns.
As we, make every effort to provide our customers with a pleasant and memorable shopping experience and we were disappointed to hear of the incident described at one of our stores.
We have investigated your concerns raised and established that a complaint was logged by you on 19 June 2015, this was attended to on 23 June and escalated to the Area Manager of the store in question.
We were informed that even though the Supervisor and Store consultant denies the allegations made against them, they have apologized for the way that you felt your query were attended to on the day of your visit.
We believe that subsequent to your post you were contacted by the Store manager who has advised you of our returns policy, but was able to satisfactorily resolve this matter for you.
Should you have any further comments or concerns, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to attend to your concerns.
As we, make every effort to provide our customers with a pleasant and memorable shopping experience and we were disappointed to hear of the incident described at one of our stores.
We have investigated your concerns raised and established that a complaint was logged by you on 19 June 2015, this was attended to on 23 June and escalated to the Area Manager of the store in question.
We were informed that even though the Supervisor and Store consultant denies the allegations made against them, they have apologized for the way that you felt your query were attended to on the day of your visit.
We believe that subsequent to your post you were contacted by the Store manager who has advised you of our returns policy, but was able to satisfactorily resolve this matter for you.
Should you have any further comments or concerns, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn