ML
Marie L
1 reviews | Active since Jul 2012
21 Nov 2015, 10:09
No card or account
Six or seven month ago I opened an account at Truworths. Up until today I did not received a shopping card and only received one account/invoice. It make it difficult to do my budget at the end of the month. But Truworths it quick to sms you to informed you that you must pay your instalment. Although I am a person that pay every month. On numerous occasions the attendance at Truworths phoned Truworths HQ and every time they said that they will send me an account and my card.
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Truworths's replyOfficial
25 Nov 2015, 07:46Hello Marie46,
Thank you for your post.
We have reviewed your account and can confirm that three Truworths charge cards were issued between June to October 2015.
According to our records an amendment was made to your postal code during your telephonic discussion with one of our consultants on 04 October 2015 and a new card was issued on this date. We are unable to confirm why this card has not been delivered as no mail was returned from the post office.
We have attempted to contact you to confirm your address, but were regretfully unsuccessful in our attempts. We have therefore sent you an email and are currently awaiting your reply.
We trust that we will be able to successfully resolve this matter for you upon receipt of your response.
Kind regards,
Lynn
Thank you for your post.
We have reviewed your account and can confirm that three Truworths charge cards were issued between June to October 2015.
According to our records an amendment was made to your postal code during your telephonic discussion with one of our consultants on 04 October 2015 and a new card was issued on this date. We are unable to confirm why this card has not been delivered as no mail was returned from the post office.
We have attempted to contact you to confirm your address, but were regretfully unsuccessful in our attempts. We have therefore sent you an email and are currently awaiting your reply.
We trust that we will be able to successfully resolve this matter for you upon receipt of your response.
Kind regards,
Lynn
Truworths's reply25 Nov 2015, 07:46
Official
Hello Marie46,
Thank you for your post.
We have reviewed your account and can confirm that three Truworths charge cards were issued between June to October 2015.
According to our records an amendment was made to your postal code during your telephonic discussion with one of our consultants on 04 October 2015 and a new card was issued on this date. We are unable to confirm why this card has not been delivered as no mail was returned from the post office.
We have attempted to contact you to confirm your address, but were regretfully unsuccessful in our attempts. We have therefore sent you an email and are currently awaiting your reply.
We trust that we will be able to successfully resolve this matter for you upon receipt of your response.
Kind regards,
Lynn
Thank you for your post.
We have reviewed your account and can confirm that three Truworths charge cards were issued between June to October 2015.
According to our records an amendment was made to your postal code during your telephonic discussion with one of our consultants on 04 October 2015 and a new card was issued on this date. We are unable to confirm why this card has not been delivered as no mail was returned from the post office.
We have attempted to contact you to confirm your address, but were regretfully unsuccessful in our attempts. We have therefore sent you an email and are currently awaiting your reply.
We trust that we will be able to successfully resolve this matter for you upon receipt of your response.
Kind regards,
Lynn