1 reviews | Active since Jul 2016
No card
<p>i have been paying my account for over a year now Bt I still haven't received my card .I can't buy on my account without an ID .i am so frustrated u neglect to send me my card yet money is debuted from my account every month </p>
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that an account card was issued to you on 01 October 2016. Following your call with one of our consultants on 14 August 2017, we can confirm that you provided us with your correct residential address which we have updated on our database and a replacement card has been issued for you. Your card should be delivered to your updated address within 2-3 weeks.
Please feel free to contact us directly on *** or via email on *** should you have any further enquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that an account card was issued to you on 01 October 2016. Following your call with one of our consultants on 14 August 2017, we can confirm that you provided us with your correct residential address which we have updated on our database and a replacement card has been issued for you. Your card should be delivered to your updated address within 2-3 weeks.
Please feel free to contact us directly on *** or via email on *** should you have any further enquiries, comments or suggestions.
Kind regards,
Truworths Online Team