1 reviews | Active since Jun 2018
No cameras, seriously
I'm so disappointed by the experience I got at truworths king williams town yesterday where I mistakenly forgot my wallet there and when I got back I found it,R500 from my wallet was gone and when I asked if they could view their cameras they told me they dont have. What kind of a shop does not have cameras, in this time and age. I am really disgusted with all this as my wallet was found in exactly the same spot where I left it by a staff member
Thank you for affording us the opportunity to address your concerns.
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our customers are presented with the highest levels of customer service excellence. We will not hesitate to investigate any allegations, and regret that this incident happened in one of our stores.
As we were concerned to hear of your experience, we immediately brought this to the attention of the relevant Store and Area Managers to attend to. We established that the Store Manager immediately addressed this matter in store, and also confirmed that the respective consultant followed the correct procedure when your wallet was discovered.
Kindly note that when visiting any store; the onus is on the customer to remain vigilant at all times regarding the safety of their personal property.
We thank you for bringing this matter to our attention and wish to once again apologise for your experience and any inconvenience this matter may have caused you.
Kind regards,
Truworths Online Team
Thank you for affording us the opportunity to address your concerns.
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our customers are presented with the highest levels of customer service excellence. We will not hesitate to investigate any allegations, and regret that this incident happened in one of our stores.
As we were concerned to hear of your experience, we immediately brought this to the attention of the relevant Store and Area Managers to attend to. We established that the Store Manager immediately addressed this matter in store, and also confirmed that the respective consultant followed the correct procedure when your wallet was discovered.
Kindly note that when visiting any store; the onus is on the customer to remain vigilant at all times regarding the safety of their personal property.
We thank you for bringing this matter to our attention and wish to once again apologise for your experience and any inconvenience this matter may have caused you.
Kind regards,
Truworths Online Team