NK
Natasha K
1 reviews | Active since Jul 2009
09 Jun 2015, 13:33
No calls answered
I called 3 times the previous day (09/06/2015) to query why i couldnt log onto the website. No Reply. Today 09/06 - i called 4 times and was transferred to both the Media and Clothing departments. Still no reply. I complained to one of the agents who advised me that i need to keep on trying. That is totally unacceptable. Surely someone should be available to take calls. I made online purchases (03/06) and to date have no idea on what the delivery status is.
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Truworths's replyOfficial
11 Jun 2015, 13:33Hello NatashaKhan,
Thank you for affording us the opportunity to address your concerns.
At Truworths strive to provide our customers with the highest levels of customer service excellence.
The agent who informed you to continue trying to log on to your account via our website did not follow the correct procedure. We have brought this matter as well as the fact that your calls were not answered, to the attention of the Call Centre manager to address.
Following our telephonic conversation, we are pleased to confirm that you have received your online orders. We were also concerned to hear that your login attempt was unsuccessful. During our telephone call we established that the reason for this is due to a technical problem on our website. We have escalated this to our Marketing department to investigate, and fix the problem soonest.
We once again apologise for any inconvenience caused. We are committed to remain in contact with you until this matter has been acceptably resolved.
Should you have any further enquiries or suggestions, please feel free to contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Thank you for affording us the opportunity to address your concerns.
At Truworths strive to provide our customers with the highest levels of customer service excellence.
The agent who informed you to continue trying to log on to your account via our website did not follow the correct procedure. We have brought this matter as well as the fact that your calls were not answered, to the attention of the Call Centre manager to address.
Following our telephonic conversation, we are pleased to confirm that you have received your online orders. We were also concerned to hear that your login attempt was unsuccessful. During our telephone call we established that the reason for this is due to a technical problem on our website. We have escalated this to our Marketing department to investigate, and fix the problem soonest.
We once again apologise for any inconvenience caused. We are committed to remain in contact with you until this matter has been acceptably resolved.
Should you have any further enquiries or suggestions, please feel free to contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Truworths's reply11 Jun 2015, 13:33
Official
Hello NatashaKhan,
Thank you for affording us the opportunity to address your concerns.
At Truworths strive to provide our customers with the highest levels of customer service excellence.
The agent who informed you to continue trying to log on to your account via our website did not follow the correct procedure. We have brought this matter as well as the fact that your calls were not answered, to the attention of the Call Centre manager to address.
Following our telephonic conversation, we are pleased to confirm that you have received your online orders. We were also concerned to hear that your login attempt was unsuccessful. During our telephone call we established that the reason for this is due to a technical problem on our website. We have escalated this to our Marketing department to investigate, and fix the problem soonest.
We once again apologise for any inconvenience caused. We are committed to remain in contact with you until this matter has been acceptably resolved.
Should you have any further enquiries or suggestions, please feel free to contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Thank you for affording us the opportunity to address your concerns.
At Truworths strive to provide our customers with the highest levels of customer service excellence.
The agent who informed you to continue trying to log on to your account via our website did not follow the correct procedure. We have brought this matter as well as the fact that your calls were not answered, to the attention of the Call Centre manager to address.
Following our telephonic conversation, we are pleased to confirm that you have received your online orders. We were also concerned to hear that your login attempt was unsuccessful. During our telephone call we established that the reason for this is due to a technical problem on our website. We have escalated this to our Marketing department to investigate, and fix the problem soonest.
We once again apologise for any inconvenience caused. We are committed to remain in contact with you until this matter has been acceptably resolved.
Should you have any further enquiries or suggestions, please feel free to contact us on *** or via email on ***.
Yours in Fashion,
Lynn