GM
GENEVIEVE M
1 reviews | Active since Jun 2019
12 Jun 2019, 18:13
No bank card option for online returns
I bought a item online and was not satisfied with it.I attempted to return it @ Truworths Newtown Junction and I was told they already cashed up and couldn't give my cash back and was advised to come back the following day or return it @ another store.Apparently the system only had a cash option and no option to return it in your bank account with the same card number you provide when buying online..Why is that while you buy with your bank card online.Very disappointed customer.
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Replies (2)
Truworths's replyOfficial
13 Jun 2019, 08:49We acknowledge receipt of your review and appreciate you getting in touch with us.
We would like to make contact with you directly. Kindly please contact us via *** with your contact details in order for us to further assist.
Kind regards,
Truworths Online Team
We would like to make contact with you directly. Kindly please contact us via *** with your contact details in order for us to further assist.
Kind regards,
Truworths Online Team
Truworths's reply13 Jun 2019, 08:49
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We would like to make contact with you directly. Kindly please contact us via *** with your contact details in order for us to further assist.
Kind regards,
Truworths Online Team
We would like to make contact with you directly. Kindly please contact us via *** with your contact details in order for us to further assist.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
09 Jul 2019, 15:52 Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department and were advised that during the process of the refund the system had a technical error. We tried to contact you but have been regrettably unsuccessful in our attempt.
We hope to hear from you soon, should you require any further assistance please feel free to contact us on *** or via e-mail at ***.
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department and were advised that during the process of the refund the system had a technical error. We tried to contact you but have been regrettably unsuccessful in our attempt.
We hope to hear from you soon, should you require any further assistance please feel free to contact us on *** or via e-mail at ***.
Kind regards,
Truworths Online Team
Truworths's reply09 Jul 2019, 15:52
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department and were advised that during the process of the refund the system had a technical error. We tried to contact you but have been regrettably unsuccessful in our attempt.
We hope to hear from you soon, should you require any further assistance please feel free to contact us on *** or via e-mail at ***.
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department and were advised that during the process of the refund the system had a technical error. We tried to contact you but have been regrettably unsuccessful in our attempt.
We hope to hear from you soon, should you require any further assistance please feel free to contact us on *** or via e-mail at ***.
Kind regards,
Truworths Online Team