NZ
Njabulo Z
1 reviews | Active since Jan 2015
16 Apr 2016, 15:38
No Bag
On the 10/04/2016 my girlfriend went shopping for a perfume on your West street branch store,she finally decided to purchase a Jimmy Choo perfume that had a free bag as a gift, when she was checking out ,she was told, they couldn't' find the bag, but would be contacted the following day about her bag,to her amazement the following day she was called and informed that they couldn't' find her bag, and that was it! no follow up , no ordering of an alternative bag.please investigate this matter and reply urgently, Date : 14/04/2016 Time:13:36:49 Transaction Number:***.
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
20 Apr 2016, 17:17Hello Setfree82,
Thank you for your post.
We acknowledge your frustration in this regard and sincerely apologize for your experience. We have escalated your complaint to the manager of the store mentioned in your post.
We believe that the manager has contacted you to apologize and made arrangements with the representative for the fragrance to provide your girlfriend with a replacement bag. The Store Manager is committed to remain in contact with you until such time as the bag is delivered to store.
We once again apologize to you and your girlfriend for any inconvenience caused and hope to see you in our stores again soon.
Yours sincerely,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration in this regard and sincerely apologize for your experience. We have escalated your complaint to the manager of the store mentioned in your post.
We believe that the manager has contacted you to apologize and made arrangements with the representative for the fragrance to provide your girlfriend with a replacement bag. The Store Manager is committed to remain in contact with you until such time as the bag is delivered to store.
We once again apologize to you and your girlfriend for any inconvenience caused and hope to see you in our stores again soon.
Yours sincerely,
Truworths Online Team
Truworths's reply20 Apr 2016, 17:17
Official
Hello Setfree82,
Thank you for your post.
We acknowledge your frustration in this regard and sincerely apologize for your experience. We have escalated your complaint to the manager of the store mentioned in your post.
We believe that the manager has contacted you to apologize and made arrangements with the representative for the fragrance to provide your girlfriend with a replacement bag. The Store Manager is committed to remain in contact with you until such time as the bag is delivered to store.
We once again apologize to you and your girlfriend for any inconvenience caused and hope to see you in our stores again soon.
Yours sincerely,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration in this regard and sincerely apologize for your experience. We have escalated your complaint to the manager of the store mentioned in your post.
We believe that the manager has contacted you to apologize and made arrangements with the representative for the fragrance to provide your girlfriend with a replacement bag. The Store Manager is committed to remain in contact with you until such time as the bag is delivered to store.
We once again apologize to you and your girlfriend for any inconvenience caused and hope to see you in our stores again soon.
Yours sincerely,
Truworths Online Team