No Assistance
So I was not able to pay my Truworths account for few months, then it got handed over to Blakes and Associates. I have been harassed with e-mails about payment arrangements and a debit order. On the 2nd Jan I sent a message to ********** to advise them that as from the end of the month I will pay R1, 000.00 on a monthly basis until I bring the account up to date. I got a reply asking me about the date yet I stated the date that I will start paying the account at the end of the month. I rep**** again on the 25th still confirming my arrangement but still this did not stop the harassment from Blakes about the arrears, no one has actually noted the arrangement except that they are worried about the date. I paid R850 on the 29th and sent the proof of payment and stated that I will be paying between R850 – R1, 500. I will not pay less than R850.00 but today I have received an sms about the arrears and the R850.00 payment has not been acknowledged.
How do I resolve this and get the arrangement to be noted on system?
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when customers do not meet their payment commitments, additional charges are incurred. As a preventative measure various forms of communications are generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and that the communication is not sent with the intention of threatening or offending our customers, and we regret that it was perceived in this manner.
Kindly note that payments made using EFT method ordinarily takes between 3-5 working days to reflect. We can confirm the payment has been received and has reduced the balance on the account.
Please feel free to contact us on *** or via email on *** should you have any further inquiries.
Kindest regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when customers do not meet their payment commitments, additional charges are incurred. As a preventative measure various forms of communications are generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and that the communication is not sent with the intention of threatening or offending our customers, and we regret that it was perceived in this manner.
Kindly note that payments made using EFT method ordinarily takes between 3-5 working days to reflect. We can confirm the payment has been received and has reduced the balance on the account.
Please feel free to contact us on *** or via email on *** should you have any further inquiries.
Kindest regards,
Truworths Online Team