1 reviews | Active since Oct 2019
NO ACCOUNTABILITY - TERRIBLE experience
The customer Service of your organizations is shockingly BAD. I order a clothing item, received an sms to say I can collect. I drive from Midrand to Centurion to collect - only to be told it is not there yet. I am told to send proof of the sms I got to say I can collect to ***, and what happens... all I get back the next day is an e-mail to state the order is now at the store, I can collect it and they trust I understand their STANCE on the matter. NO APOLOGY . Taking responsibility for mistakes your organization makes should be taught when you do customer service training! Tauriq can definitely work on his customer service s****s. Your service and attitude towards paying customers is extremely poor and disappointing. Customer vote with their wallets and support. I will not be supporting your organization any longer.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We acknowledge your frustration and escalated your concerns raised to the relevant Management team to address.
We were advised that your order was delivered on 14 October 2019, and the relevant store manager tried contacting you to advise, however, you were unavailable. Following the communication you had with one of our consultants we can confirm that your order has been collected, furthermore, we wish to apologise for the manner in which your order was handled and are pleased that this matter has been resolved in the interim.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Sincere apologies,
Truworths Online Team
We acknowledge your frustration and escalated your concerns raised to the relevant Management team to address.
We were advised that your order was delivered on 14 October 2019, and the relevant store manager tried contacting you to advise, however, you were unavailable. Following the communication you had with one of our consultants we can confirm that your order has been collected, furthermore, we wish to apologise for the manner in which your order was handled and are pleased that this matter has been resolved in the interim.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Sincere apologies,
Truworths Online Team