No account, no service
Walked into the Tygervalley store and saw a top I wanted to buy for my man and asked one of the assistants to check which of their stores still have stock which she did. Upon request whether she can have the correct size transferred, she advised that it is a service only available to account holders. I was disappointed, as I would have thought that all customers deserve to be treated equal. Apparently cash clients do not deserve service from Truworths!
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Truworths's replyOfficial
29 Sept 2015, 11:20Hello Malista,
Thank you for your post.
We acknowledge your frustration in this regard and would like to assure you that all customers are important to us.
Our Fashion Delivery Service is one of the many benefits that we offer exclusively to our account-holders as the merchandise is charged to the customer's account at the store where the item is located and then delivered to the preferred delivery address.
We do however, offer store-to-store transfers for non-account customers and are concerned to read that you were not informed of this. We have therefore escalated this matter to the relevant Store Manager to address with the store in question.
We sincerely apologize for the inconvenience that this incident has caused you and hope to see you in our stores again soon.
Please feel free to contact us on *** or e-mail *** and we will do our utmost to assist you.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard and would like to assure you that all customers are important to us.
Our Fashion Delivery Service is one of the many benefits that we offer exclusively to our account-holders as the merchandise is charged to the customer's account at the store where the item is located and then delivered to the preferred delivery address.
We do however, offer store-to-store transfers for non-account customers and are concerned to read that you were not informed of this. We have therefore escalated this matter to the relevant Store Manager to address with the store in question.
We sincerely apologize for the inconvenience that this incident has caused you and hope to see you in our stores again soon.
Please feel free to contact us on *** or e-mail *** and we will do our utmost to assist you.
Kind regards,
Lynn
Truworths's reply29 Sept 2015, 11:20
Official
Hello Malista,
Thank you for your post.
We acknowledge your frustration in this regard and would like to assure you that all customers are important to us.
Our Fashion Delivery Service is one of the many benefits that we offer exclusively to our account-holders as the merchandise is charged to the customer's account at the store where the item is located and then delivered to the preferred delivery address.
We do however, offer store-to-store transfers for non-account customers and are concerned to read that you were not informed of this. We have therefore escalated this matter to the relevant Store Manager to address with the store in question.
We sincerely apologize for the inconvenience that this incident has caused you and hope to see you in our stores again soon.
Please feel free to contact us on *** or e-mail *** and we will do our utmost to assist you.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard and would like to assure you that all customers are important to us.
Our Fashion Delivery Service is one of the many benefits that we offer exclusively to our account-holders as the merchandise is charged to the customer's account at the store where the item is located and then delivered to the preferred delivery address.
We do however, offer store-to-store transfers for non-account customers and are concerned to read that you were not informed of this. We have therefore escalated this matter to the relevant Store Manager to address with the store in question.
We sincerely apologize for the inconvenience that this incident has caused you and hope to see you in our stores again soon.
Please feel free to contact us on *** or e-mail *** and we will do our utmost to assist you.
Kind regards,
Lynn