SS
Suveer S
1 reviews | Active since Dec 2010
03 Feb 2016, 14:16
No 6 month interest free option
I am deeply disappointed with my account status as a loyal customer who has never missed a payment. Please explain why I am not allowed to avail of the 6 month interest free option? Why the ************** while others enjoy this benefit? Instead I have to fork out 23% interest each month. Please can you immediately move my balance on the interest free option, or upgrade my account etc- whatever needs to be done. Please do not give me the same excuse -that the customer service centre gives me that my account does not have the 6 month interest free option - I understand that. I want my account to have it so i can avail of it like everyone else. Please can we sort this out -
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Truworths's replyOfficial
08 Feb 2016, 16:15Hello Bankboy,
Thank you for allowing us the opportunity to attend to your concerns.
Upon reviewing the account we established that the name listed on the account differs to the one listed in your post. Whilst we do not ordinarily discuss any information pertaining to an account with anyone other than the account holder, we believe that our response does not contain any confidential information.
We can confirm that the account formed part of a new account offer sent to people who we thought would see value in having a Truworths account. One of the conditions of the offer was that the account only had the 9 month and 12 month interest bearing payment plan. Upon acceptance of the account, the customer agrees to all conditions, including this one.
We can confirm that we have contacted the account holder and clarified this matter satisfactorily.
Kind regards,
Lynn
Thank you for allowing us the opportunity to attend to your concerns.
Upon reviewing the account we established that the name listed on the account differs to the one listed in your post. Whilst we do not ordinarily discuss any information pertaining to an account with anyone other than the account holder, we believe that our response does not contain any confidential information.
We can confirm that the account formed part of a new account offer sent to people who we thought would see value in having a Truworths account. One of the conditions of the offer was that the account only had the 9 month and 12 month interest bearing payment plan. Upon acceptance of the account, the customer agrees to all conditions, including this one.
We can confirm that we have contacted the account holder and clarified this matter satisfactorily.
Kind regards,
Lynn
Truworths's reply08 Feb 2016, 16:15
Official
Hello Bankboy,
Thank you for allowing us the opportunity to attend to your concerns.
Upon reviewing the account we established that the name listed on the account differs to the one listed in your post. Whilst we do not ordinarily discuss any information pertaining to an account with anyone other than the account holder, we believe that our response does not contain any confidential information.
We can confirm that the account formed part of a new account offer sent to people who we thought would see value in having a Truworths account. One of the conditions of the offer was that the account only had the 9 month and 12 month interest bearing payment plan. Upon acceptance of the account, the customer agrees to all conditions, including this one.
We can confirm that we have contacted the account holder and clarified this matter satisfactorily.
Kind regards,
Lynn
Thank you for allowing us the opportunity to attend to your concerns.
Upon reviewing the account we established that the name listed on the account differs to the one listed in your post. Whilst we do not ordinarily discuss any information pertaining to an account with anyone other than the account holder, we believe that our response does not contain any confidential information.
We can confirm that the account formed part of a new account offer sent to people who we thought would see value in having a Truworths account. One of the conditions of the offer was that the account only had the 9 month and 12 month interest bearing payment plan. Upon acceptance of the account, the customer agrees to all conditions, including this one.
We can confirm that we have contacted the account holder and clarified this matter satisfactorily.
Kind regards,
Lynn