Nightmare service

<p><span style="color: #555555; background-color: #ffffff;">Yesterday my wife and I went to truworths the glen to exchange both her jacket and our sons jacket for bigger sizes. My wife did not have a size. So she asked the lady who was helping us to look in other stores if she can get a size. The Lady suggested fashion buy which we had no clue what it was. She told us its when they look for a size then deliver it to preferred store. We agreed to a fashion buy idea. But all of a sudden we were told we won't be able to do a fashion buy or get jacket back cause my account is in arrears. We told her its not in arrears. &nbsp;But then she changed and said the account went over the limit when my wife made a purchase. Still we told her it was not over the limit and how does one go over the limit using someone's account ? The supervisor was just standing there like a robot staring at us like we crazy when we demanded answers. She took a receipt gave it one look and said we don't have credit to make that so called fashion buy and she walked away. We came in the store to make an exchange and walked out without my wife's jacket? How does this happen? My wife loved that jacket and was willing to go exchange it anywhere . with this kind of treatment, better to pay this truworths and close this account. Cause really just a waste of time . a ruined mothers day for my wife.</span></p>