1 reviews | Active since Sept 2017
New shoes for an hour
I bought a pair of shoes at truworths in canal walk a while back today I get up and decided to wear it for the first time. Within an hour the shoe had literally come apart it broke. These shoes cost me R700. I'm truly disgusted I have bought cheaper shoes lasting longer. How bad and ********* was quality control process for this item and they still have these shoes on the shelves. Who in the world manufactured these shoes at such a poor quality and standards. Was it even quality assessed who slipped up were. Unless truworths sells disposable or biodegradable shoes for 700 a pop lasting only an hour. I'm very unhappy.
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we aim to always provide our customers with quality merchandise of international standards. We acknowledge that quality inconsistencies may at times occur. In these instances our Returns Policy allows for defective merchandise to be returned within six months from the date of purchase provided that all the criteria of this policy are met.
We can verify that one of our consultants has made contact with you in this regard.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we aim to always provide our customers with quality merchandise of international standards. We acknowledge that quality inconsistencies may at times occur. In these instances our Returns Policy allows for defective merchandise to be returned within six months from the date of purchase provided that all the criteria of this policy are met.
We can verify that one of our consultants has made contact with you in this regard.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Truworths Online Team