1 reviews | Active since Dec 2017
New account will not be activated, till i apply for a Smart ID
I visited the store at Westgate Shopping Centre, on 2 occasions, in the month of November 2017, i was not assisted, as my current green bar code ID, is not up to standard, according to the staff and Manager, Ezekiel, i was informed, if i want an account with them , i should visit Home Affairs, first. They were rude and condescending. They said, i don't even look South African and therefore, cannot activate my account. Ezekiel, the Manager did not even have his name tag on, until i asked him for his name, only then , he remembered that, it was in his pocket . They have no way of dealing with clients and treat people, like things. I was asked, who opened my account and who sent me the sms, How stupid, as i cannot approve my own account and send myself an sms. They have a lot to learn. Personally, i don't need and account, with these people and only Home Affairs, can discontinue the green bar code ID and NOT Truworths. My experience with this shop leaves much to be desired. I have been using this ID for the past 10 years, The fact that its old, does not necessarily mean its not mine, so whosoever came with this law, needs to seriously review it !!! A little bit of Customer Service, won't hurt. Wake up Truworths, your staff is costing you money, in the long run. Work with your customers and not against them.
Thank you for bringing this matter to our attention.
At Truworths, our aim is to make all our customers feel welcome in our stores by creating an enjoyable shopping environment.
As the service described in your post is not in accordance with the high standard of service excellence we strive to offer our customers, we escalated this to the relevant Store Manager, to investigate and address.
We acknowledge your frustration and we offer our sincere apologies for the manner in which you felt you were attended to on the day of your visit to our store at Westgate Shopping Centre. We confirm that your concerns raised will be further escalated for the attention of the respective Area Manager, and will be addressed in earnest with the responsible staff member.
We really hope that this incident will not deter you from supporting us in future, and trust that we were able to acceptably attend to your query. We once again wish to apologize for to you for the incident and any inconvenience resulting from it.
Kind regards,
Truworths Online Team
Thank you for bringing this matter to our attention.
At Truworths, our aim is to make all our customers feel welcome in our stores by creating an enjoyable shopping environment.
As the service described in your post is not in accordance with the high standard of service excellence we strive to offer our customers, we escalated this to the relevant Store Manager, to investigate and address.
We acknowledge your frustration and we offer our sincere apologies for the manner in which you felt you were attended to on the day of your visit to our store at Westgate Shopping Centre. We confirm that your concerns raised will be further escalated for the attention of the respective Area Manager, and will be addressed in earnest with the responsible staff member.
We really hope that this incident will not deter you from supporting us in future, and trust that we were able to acceptably attend to your query. We once again wish to apologize for to you for the incident and any inconvenience resulting from it.
Kind regards,
Truworths Online Team