1 reviews | Active since Dec 2016
NEW ACCOUNT - NO CARD
<p>Opended a Truworths account in the beginning of September 2017, after numerous emails, we are in December 2017 and still no card received! asking them to please send card to Truworths store, Carnival Mall, but was told "sorry we do not do that"</p> <p>WORST service ever!!!</p>
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that a replacement account card was issued to you on 09 November 2016. We are unable to establish why this card was not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.
Following our telephonic conversation, special arrangements were made to have your account charge card sent to your preferred address via courier service.
We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that a replacement account card was issued to you on 09 November 2016. We are unable to establish why this card was not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.
Following our telephonic conversation, special arrangements were made to have your account charge card sent to your preferred address via courier service.
We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team