RS
Rose S
1 reviews | Active since Dec 2014
16 Nov 2015, 21:18
New Account and Debit Oder not Loaded
I opened a Truworths account in September and gave instruction for a debit order on my bank account. I have not received a statement, but have received endless calls about non payment. They tell me that they captured my postal code wrong so the statement was returned. They have not got a debit order on file and NO EMAIL address? What is the point of completing all the long forms if they don't capture the info correctly? The people calling have not taken down my email address correctly. VERY frustrating and really simple to resolve. Email me a statement and a debit order form, I will EFT a payment and then YOU load the debit order. THIS does not take continual harassment to resolve.
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Truworths's replyOfficial
19 Nov 2015, 12:18Hello RLSCOTT,
Thank you for your post.
We acknowledge your frustration; however we would like to advise you that the communication sent to you regarding your account is by no means sent to cause you any inconvenience or upset and we apologise if it has been perceived as such.
We confirm that your account does not have a debit order loaded and regret that we do not have record of the form mentioned in your post.
We have attempted to contact you in this regard, but were regrettably unsuccessful in our attempts. We have further sent you an email and are currently awaiting your reply.
We trust that we will be able to successfully resolve this matter upon receipt of your response.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration; however we would like to advise you that the communication sent to you regarding your account is by no means sent to cause you any inconvenience or upset and we apologise if it has been perceived as such.
We confirm that your account does not have a debit order loaded and regret that we do not have record of the form mentioned in your post.
We have attempted to contact you in this regard, but were regrettably unsuccessful in our attempts. We have further sent you an email and are currently awaiting your reply.
We trust that we will be able to successfully resolve this matter upon receipt of your response.
Kind regards,
Lynn
Truworths's reply19 Nov 2015, 12:18
Official
Hello RLSCOTT,
Thank you for your post.
We acknowledge your frustration; however we would like to advise you that the communication sent to you regarding your account is by no means sent to cause you any inconvenience or upset and we apologise if it has been perceived as such.
We confirm that your account does not have a debit order loaded and regret that we do not have record of the form mentioned in your post.
We have attempted to contact you in this regard, but were regrettably unsuccessful in our attempts. We have further sent you an email and are currently awaiting your reply.
We trust that we will be able to successfully resolve this matter upon receipt of your response.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration; however we would like to advise you that the communication sent to you regarding your account is by no means sent to cause you any inconvenience or upset and we apologise if it has been perceived as such.
We confirm that your account does not have a debit order loaded and regret that we do not have record of the form mentioned in your post.
We have attempted to contact you in this regard, but were regrettably unsuccessful in our attempts. We have further sent you an email and are currently awaiting your reply.
We trust that we will be able to successfully resolve this matter upon receipt of your response.
Kind regards,
Lynn