1 reviews | Active since Dec 2016
New Account
<p>6 days ago I app**** for a new account online. I kept getting calls from 086 but the person not talking. when I call back, its Truworths customer service ( can you believe it). I gave them my attention for more than 15 minutes they took my details. 30 minutes later another ghost call from them. I called again with my airtime, they told me not all my details were taken, we had to start fresh and do the application. another airtime of mine gone, then ever since, I am told to email my documents. I got about 7 SMS's telling me to email my documents and I emailed them 6 times. guess what, I still get the SMS's telling me to email my documents. I made more than 7 calls to them following up but nothing. all they great at is to send their ****** SMS's telling me to send my documents.</p>
As we always strive to provide customers with service that is both professional and efficient, we were concerned to read of your recent experience during your new accounts application.
We immediately alerted the relevant management to investigate and address this matter with the consultants involved, to ensure that our high service standards are always upheld.
We confirm that one of our consultants has contacted you to apologize for your experience and we are pleased to confirm that your application has been approved.
We look forward to seeing you in stores soon to accept the offer and trust that we will have you as our customer for many years to come.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kindest regards and happy shopping,
Truworths Online Team
As we always strive to provide customers with service that is both professional and efficient, we were concerned to read of your recent experience during your new accounts application.
We immediately alerted the relevant management to investigate and address this matter with the consultants involved, to ensure that our high service standards are always upheld.
We confirm that one of our consultants has contacted you to apologize for your experience and we are pleased to confirm that your application has been approved.
We look forward to seeing you in stores soon to accept the offer and trust that we will have you as our customer for many years to come.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kindest regards and happy shopping,
Truworths Online Team