NEVER EVER SHOP AT TRUWORTHS- NOT COVID FRIENDLY SERVICE

I HAVE HAD SUCH TERRIBLE SERVICE FROM TRUWORTHS ONLINE AND I WILL ADVISE THAT NO ONE ACTUALLY PURCHASED ITEM ON TRUWORTHS ONLINE. THERE WAS A SALE AND I PLACED A ORDER ONLINE WITHING THE FIRST 10MINS THE SALE STARTED. A WEEK WENT BY AND MY ORDER WAS ALL OK ONLINE YESTERDAY AT 2PM THE STATUS OF MY ORDER CHANGED TO REJECTED. AND THE SALE ENDED ON THE SAME DAY . I HAVE MADE 18 CALLS BACK AND FORTH TO TRUWORTHS ONLINE , THEY ADVISED THAT WHEN YOU PLACE ORDERS ONLINE THE SYSTEM SENDS THE ORDER TO 5 BRANCHS TO CHECK FOR STOCK . I AM IN DURBAN AND THEY SEND THE ORDER TO ALL OUTLINE AREAS IN JHB YET THERE IS STOCK IN STORES IN DURBAN. THEY JUST REJECTED MORE THAN HALF MY ORDER. AND YET ONLINE THE ITEMS STILL SHOW AVAILABLE. I SEND A LONG EMAIL TO VERONICA AND ROBYN FROM ONLINE I LOCATED THE ITEMS MYSELF IN DIFFERENT STORES I WROTE OUT THE SKU CODE THE SIZE REQUIRED THE STORE THAT HAS THE STOCK . I REQUESTED THAT THEY CALL THE STORES AND ASK THE MANAGER TO KEEP IT ASIDE FOR ME I WILL DRIVE MYSELF TO ALL 4 STORES AND COLLECT MY ITEMS. YET ROBYN SAID THAT CAN NEVER BE DONE. VERY UNHELPFUL. WHY DOES TRUWORTHS HAVE A SALE ONLINE IF YOU DONT HAVE THE SYSTEM TO HANDLE ONLINE. HOW DO YOU SAY THE ITEM IS NOT AVAILABLE YET IT IS STILL ONLINE TO PURCHASE. SO BASICALLY YOU SAYING YOU WANT 1000 PEOPLE IN YOUR STORE DURING LOCKDOWN TOUCHING AND INFECTING EVERYONE WITH COVID. BECAUSE WHEN WE TRUST AND PLACE AN ORDER ONLINE IT WILL NEVER COME TO US. THIS IS PATHETIC SERVICE. THIS IS THE REASON PEOPLE SHOULD NOT WASTE THEIR TIME WITH TRUWORTHS, I REQUIRE A MANAGER FROM HEADOFFICE TO GET HOLD OF ME URGENTLY AND LISTEN TO THE NUMINOUS CALLS I HAVE MADE.

THANK YOU JOANNA