Negligence/*****

On Sunday 20 June 2021 I purchased some clothes to the value of R2300 at Truworths. The printer stopped working before my receipt could print the lady Mtsei Ndou told me to go to the lady next to her as her printer is not working. I asked her If the transaction had gone through and she assured me the system canceled the transaction. The lady that helped me thereafter told me I don't have enough credit and that the transaction would be canceled. I left the store embarrassed with out the clothing I promised my kids. I received an SMS " Dear MR GILBERT, thank you for the recent transaction on your TRUWORTHS account. Hope to see you in store again soon" I called the number on the SMS on 22 June 2021 and spoke to a very kind lady by the name Chantelle who contacted the store to investigate the matter. The manager at Truworths Maponya mall called me back after Chantelle called her to ask me if I want the items or if they must cancel the purchase and credit my account. If I did not call Chantelle I would have had to pay for items I did not get. I now have to pay for another Bolt to take me to the mall and back and Risk getting COVID after I had already taken that risk on Sunday