MG
Mishkah G

1 reviews | Active since Mar 2023

06 Mar 2023, 16:00

Negligence

I was at Truworths Tygervalley with my husband on Saturday, as i walk to the counter with him to pay for his clothes, i tramped in one of the Anti-theft clothing PINS that were laying on the floor, It went straight through my shoe into my foot, The cashiers behind the desk failed to acknowledge it after i complained and threw it across the counter after removing it from my heel, As I am irritably walking away at the ignorance of the staff members i step back and tramp in another one!! At this point i am boiling with anger! i took it out my heel again! And threw it over the counter again! and i told them that people will get hurt here as i already did twice!! this is just pure negligence from Truworths, I wont go back to the one in Tyger valley again, I understand mistakes happen but seriously? no remorse? no apology? no one even came to check if there are any more laying on the ground!! They failed to even acknowledge what happened!

0
Replies (4)
Truworths
Truworths's reply07 Mar 2023, 09:27
Official
Dear Mishkah,,
 
 
Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.
 

We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve and get to the bottom of this.
 

Regards
 Tania
Truworths Customer Service
Truworths
Truworths's reply09 Mar 2023, 13:19
Official
Dear Mishkah,

We wish  to confirm that we attempted to contact you and we have been unsuccessful. Kindly confirm when it's a convenient time for us to call you, in  order to resolve your complaint.


Regards
 Tania
Truworths Customer Service 
MG
Mishkah G's update10 Mar 2023, 07:38
Reviewer Update
Good Day Tania,
I have seen you have been trying to reach me,
Kindly call during the day between 12:30 and 13:00 or anytime after 4:15

Regards- Kindly send me an email *** i do feel it will be easier for me to communicate that way
Truworths
Truworths's reply10 Mar 2023, 09:54
Official
Hi Mishkah,

Thank you for informing us and we will be in contact with you.

 Regards
 Tania
Truworths Customer Service