gM
gladys M
1 reviews | Active since Sept 2020
18 Sept 2020, 16:14
Negative impact
Truworths didn't update my Status on ITC. I made a payment twice for same amount R400. On the 25th August and another one today. They told they only make ITC update once in 3 months. And negative impact on my credit profile
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Truworths's replyOfficial
28 Sept 2020, 15:27Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant department to investigate.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. Please note that your payment has been received and we thank you for making payment, however, Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA).
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant department to investigate.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. Please note that your payment has been received and we thank you for making payment, however, Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA).
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply28 Sept 2020, 15:27
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant department to investigate.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. Please note that your payment has been received and we thank you for making payment, however, Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA).
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant department to investigate.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. Please note that your payment has been received and we thank you for making payment, however, Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA).
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
Best regards,