Naartjie no return policy
<p>My wife bought a jersey for my 2 year old yesterday. The jersey was not worn and had its tags on. The stitching was loose around the neck. We were advise we could not swap or get a credit until it was sent to head office for them to decide if they would allow a return. </p>
Upon receipt of your post we immediately liaised with the Store Manager in this regard.
We were informed that the manager assessed the garment and could not establish if the defect was as a result of a manufacturing fault. She therefore correctly informed you that the garment would need to be sent to our Quality Assurance Department for further assessment and has prioritized your return for feedback to be provided no later than Thursday 27 October 2016.
We sincerely apologize for the inconvenience and frustration caused and trust that this matter will be successfully resolved once the assessment is concluded.
Kind regards,
Truworths Online Team
Upon receipt of your post we immediately liaised with the Store Manager in this regard.
We were informed that the manager assessed the garment and could not establish if the defect was as a result of a manufacturing fault. She therefore correctly informed you that the garment would need to be sent to our Quality Assurance Department for further assessment and has prioritized your return for feedback to be provided no later than Thursday 27 October 2016.
We sincerely apologize for the inconvenience and frustration caused and trust that this matter will be successfully resolved once the assessment is concluded.
Kind regards,
Truworths Online Team