My undelivered parcels and Refund outstanding since April and Poor customer service from Kayleen

Made a purchase on the 25 April and per usual received my parcel in drips and drabs, when I enquired about my other parcels not being received I was first told I received all parcels which was not the case. Spoek to call Centre Agent shortly who was meant to call me back to give me a raincheck and credit me for my underlivered items. Never received the feedback till i called today and spoke to her. She is now changing her story, I have not been contacted and asked that i be credited back my funds since i WILL NOT BE ORDERING ANYTHING from Truworths online store again, She hang up on me changed her customer promise after i asked her about the rainchek. My order number is o***